Email Policies
Guidelines, responsibilities, and best practices for using email services
MailGe is the official webmail of GeHost
These rules apply to professional email accounts and to the use of the MailGe interface. Capacity and features may vary depending on the plan you have subscribed to.
Important Information
This page contains essential information about our email policies. Please read it carefully before using our services.
1. Limitations and Responsibilities
Important: Limitations of Liability
GeHost is NOT liable for blocks, blacklists, or failures in the delivery or receipt of emails caused by external factors.
We Do Not Guarantee:
Email Delivery
We do not guarantee that sent emails will be delivered to their destination, due to anti-spam filters, external providers' policies, and DNS settings.
Email Reception
We do not guarantee the receipt of all emails due to anti-spam and anti-virus filters applied on our servers.
Blacklist Protection
We are not responsible for IPs that end up on blacklists due to the behavior of other users or external factors.
Advanced Settings
We do not provide support for advanced configuration of DNS, SPF, DKIM, DMARC, or other authentication policies.
2. Technical Recommendations
Important Recommendation
We strongly recommend that you have a professional specialized in DNS and email to properly manage your corporate email flow.
To ensure the best deliverability and performance of your corporate email, it is essential to have specialized technical knowledge or to hire a qualified professional.
3. Anti-Spam and Anti-Virus Filters
Active Protections:
- Real-time anti-spam filters
- Anti-virus scanning of attachments
- Blocking of malicious senders
- Heuristic content analysis
Attention
Our filters may occasionally block legitimate emails (false positives) or allow spam (false negatives). This is inherent to any filtering system.
4. Support Offered
Included in Support:
- Basic account setup
- Setup in email clients
- Access and use of MailGe
- Basic usage questions
NOT Included:
- Advanced DNS settings
- Blacklist removal
- Deliverability consulting
- SPF/DKIM/DMARC setup
Related Links
Important Tip
Always have a specialist! For mission-critical corporate email, hire a professional in DNS and deliverability.