服务条款

客户访问、订购、开通、续费或继续使用任何 GeHost 服务，即表示其声明已阅读、理解并完全接受本文档，以及网站、客户面板、商业提案或官方通讯中发布的任何补充政策。在完成订购、开通、续费、本条款更新或提交支持工单后继续使用服务，即构成明确无误的电子接受，客户此后不得声称不知晓这些条件。

GeHost 提供数字化服务，包括网站托管、VPS 服务器、域名注册、通过 MailGe 访问的企业邮箱、Cortex、网页在线聊天、开发、许可证、管理面板及相关解决方案。每项服务均按照套餐、方案书、已启用的集成功能以及签约时告知的技术与运营限制进行交付。对于 VPS，GeHost 负责运营基础架构、网络连接、所购环境的可用性以及服务器的初始功能交付。

本条款于2026年10月2日更新，自该日起生效。

4.1. 一般规则。禁止将 GeHost 服务用于非法或滥用性活动，包括但不限于：垃圾邮件、网络钓鱼、恶意软件、僵尸网络、未经授权的扫描、攻击、漏洞利用、托管非法内容、儿童色情、侵犯版权、欺诈、滥用性挖矿、未经授权转售资源、损害第三方利益的过度消耗、规避封锁、不当群发电子邮件、使用购买的列表、存储或分发恶意内容，以及任何违反互联网公认技术标准的行为。

4.2. 博彩和赌博游戏。禁止在未获得第14.790/2023号法律及财政部奖品与博彩秘书处法规所要求的联邦授权的情况下，托管、推广固定赔率博彩、在线赌场、“tigrinho”类游戏、jogo do bicho 或任何其他赌博游戏，或为其引导流量，同时须遵守第3.688/1941号法令（《刑事违警罪法》）。有关该主题的新闻、分析和资讯内容不受本条款禁止。

4.3. 网络钓鱼、诈骗和欺诈。禁止发布冒充银行、政府机构、企业或品牌以获取密码、银行卡信息、证件或其他个人数据的页面，以及虚假的经济收益承诺、虚假收费和任何其他针对第三方的欺诈手段。

4.4. 恶意软件与滥用发送。禁止散布病毒、恶意程序、虚假软件更新或诱骗访问者执行命令的脚本，以及利用 GeHost 基础设施发送未经请求的批量消息。

4.5. 自动验证。为保护客户、访问者和网络声誉，GeHost 会自动检查托管网站中可公开访问的内容以及技术安全信号，例如服务器防病毒警报、电子邮件发送量和拦截列表。在 VPS 和 Bare Metal 服务器上，此验证仅限于可公开访问的内容和网络信号；GeHost 不会为此目的访问客户服务器的内部内容。此验证不涉及读取电子邮件或客户的数据库。

4.6. 预防性暂停与申辩权。如有确切迹象表明存在违反本政策的行为，GeHost 可为阻止对第三方或网络造成损害而预防性地暂停全部或部分服务，且不影响本条款规定的其他措施。将通过客户登记的联系渠道通知客户并说明原因，客户可通过支持渠道作出说明并申请恢复服务。一旦移除违规内容，或经证明确无违规行为，服务将予以恢复。预防性暂停本身并不意味着删除客户数据。

4.7. 当局与记录。GeHost 遵守法院命令和主管当局的要求，并可根据第 12.965/2014 号法律（Marco Civil da Internet）、第 13.709/2018 号法律（LGPD）及适用法律，保留与违规行为相关的记录和证据。

GeHost 尽商业上合理的努力保持服务可用且功能正常，但可能受预防性维护、纠正性维护、技术维护窗口、安全更新、第三方故障以及超出其控制范围的事件的影响。GeHost 的职责侧重于基础设施、连通性、所购环境的可运行性，以及按初始可用状态交付服务。对于客户系统的内部管理、配置错误、应用故障、不兼容、因客户安装的软件而导致的性能下降、操作不当、第三方代码、凭据泄露或资源使用不当，GeHost 不承担任何责任。

除非明确且正式地订购特定的备份服务，GeHost 不负责执行客户数据的备份、保留、版本管理、验证、异地存储或恢复。客户须自行负责将备份副本保持为最新、经过测试，并存储于独立的位置。对于数据删除、损坏、逻辑故障、人为错误、勒索软件、入侵、滥用、未付款、服务暂停、软件崩溃、应用程序故障或任何影响客户数据的事件，GeHost 均不保证数据恢复。

对于数据丢失、操作系统故障、应用程序故障、缺陷、更新失败、数据库损坏、客户软件造成的不可用、不安全凭据导致的入侵、配置不当、第三方脚本、无备份的例行操作、间接损害、利润损失、机会损失、声誉损害或后果性损害，GeHost概不负责。在法律允许的范围内，GeHost的全部责任将限于事件发生前12个月内就受影响服务实际支付的金额。

GeHost 的 VPS 和专用服务器（Bare Metal）服务按所购套餐的资源提供，适用时包含管理访问权限，且服务运行须遵守公平使用政策。客户应对其在服务器中安装、运行、存储、传输或自动化的所有内容负责。如果 GeHost 发现基础设施风险、CPU、RAM、I/O 或网络滥用、不当发送邮件、违反法律法规的使用、安全事件、不当使用资源，或可能损害系统环境或第三方稳定性的操作，GeHost 可能会干预、限制、暂停或终止服务。可选资源、内部管理、许可证和备份例程仅在套餐或方案中明确规定时才属于服务范围。

MailGe 是 GeHost 用于访问符合条件的专业邮箱的官方界面。账户数量、容量、集成及可用功能取决于所订购的套餐和账户配置。客户有责任保护自己的登录凭证,并对所选收件人以及发送、存储或分享的内容负责。邮件的送达与接收还取决于过滤器、信誉、规则及外部服务商的可用性,不保证所有邮件都能送达。此外,GeHost 发布的电子邮件政策同样适用。

Cortex 是 GeHost 的人工智能产品，根据套餐、访问端和已启用的功能提供。客户须对提交的指令、文件和内容、对结果的使用，以及在将结果用于决策、发布、代码、客户服务或其他活动之前的人工审核负责。人工智能生成的回复可能包含不准确之处，在需要时无法替代专业评估。权限、集成、历史记录连续性和使用限额取决于所购套餐的配置和条件。

Clause revised on October 24, 2026.

Origin of the infrastructure. The VPS, Bare Metal and Dedicated GPU services marketed by GeHost run on physical datacenter infrastructure supplied by an independent company with no corporate affiliation with GeHost. GeHost contracts for this capacity in its own name, under its registered company name and Brazilian corporate taxpayer registration number (CNPJ), and provides it to the client as its own service. The provider's identity and the terms of its contract with GeHost are GeHost's confidential commercial information and are not disclosed.

Contractual relationship. The client's contract is exclusively with GeHost. There is no direct contractual relationship between the client and the datacenter provider, nor does the client have any right to pursue claims directly against that provider. All technical and commercial communication with the datacenter is handled by GeHost.

Scope of GeHost's responsibilities. GeHost is responsible for: (i) provisioning, initial configuration and delivery of a functioning environment; (ii) maintaining the layer under its control, including the management panel, system images, virtual network, snapshots and reinstallation where applicable to the plan; (iii) technical support in Portuguese throughout the client's service experience; (iv) opening, tracking and escalating tickets with the datacenter provider, at no additional cost and without transferring this task to the client; and (v) communicating incidents, maintenance windows and timeframes reported by the provider.

Outside GeHost's scope. The following are not part of the service provided by GeHost, as they depend on a third party: (i) physical infrastructure, including power, cooling, hardware, transit links and backbone routing; (ii) unavailability, degradation, packet loss, latency or failures originating in the physical layer or the provider's network; (iii) the provider's operational decisions, such as scheduled maintenance, migrations, network changes and policy changes; and (iv) force majeure events, fortuitous events, volumetric attacks and orders from competent authorities.

Response to third-party incidents. If an event occurs in the layer described above, GeHost will act as the client's representative before the provider, using commercially reasonable efforts to restore service and seeking, where applicable, the credits or compensation provided for in its contract with the datacenter, which will be passed on proportionally to the affected client.

Price composition. The amounts charged remunerate the service provided by GeHost (provisioning, management layer, support in Portuguese and intermediation with the provider) and do not constitute a guarantee of uninterrupted availability of the physical infrastructure operated by a third party.

Limits of this clause. Nothing in this section excludes liabilities mandatorily imposed on the supplier by applicable law, in particular those arising from the Brazilian Consumer Protection Code in consumer relationships, whose provisions prevail over this clause to the extent of any conflict. In business-to-business contracts where the service is an input to the contracting party's economic activity and there is no consumer relationship, the limitations in this section apply in full, pursuant to the freedom of contract provided for in the Brazilian Civil Code.

Version 1.0, effective October 24, 2026. This section supplements the other clauses of these Terms for Bare Metal dedicated servers and servers with a dedicated GPU. In the event of a conflict, this section prevails for those services.

8.4.1. Unmanaged service. The server is delivered with the chosen operating system, a client account with administrative privileges (sudo) and a functioning network. From delivery onwards, the client administers the server: installation, configuration and updates of the operating system, drivers, libraries, applications, firewall, security, monitoring and backups. GeHost support covers delivery, panel access, the network, the contracted hardware and the actions available in the client area (power on, shut down, restart, reinstall, recovery mode and snapshots, where available). Internal software configuration is performed only under a separate specific service agreement.

8.4.2. Delivery timeframe and availability. Delivery takes place within 48 (forty-eight) hours after payment confirmation and is subject to equipment availability in the chosen region. The timeframe may be extended for registration or anti-fraud checks, in which case the client is notified. If equipment is unavailable, GeHost notifies the client and offers, at the client's choice: (i) a full refund of the amount paid for the undelivered service, to the original payment method, within 10 (ten) business days after that choice; (ii) credit for the same amount to the GeHost account; or (iii) waiting for the new date provided by GeHost.

8.4.3. Access and credentials. Access details are sent by email and are available in the client area. Upon receiving the server, the client must change the password, favor SSH keys and restrict administrative access. A password changed within the operating system itself is not reflected in the panel. Password resets, reinstallation and recovery mode initiated through the panel generate a new password, displayed once only.

8.4.4. Availability and SLA. GeHost uses commercially reasonable efforts to keep power, network and hardware available, subject to clauses 5 and 8.3. Unless a formal proposal specifies a numerical SLA, there is no percentage availability guarantee. Continuous unavailability exceeding 24 (twenty-four) hours caused by physical infrastructure, hardware or the network, rather than by the client's actions or software, entitles the client to credit proportional to the downtime, upon a request to support within 30 (thirty) days. The following are not covered: failures of the client's operating system, drivers, applications or configuration; attacks and security incidents on the server; notified scheduled maintenance; hardware replacement time subject to parts availability; suspensions provided for in these Terms; and force majeure events.

8.4.5. Backups and data. Backups are the client's sole responsibility and must be kept outside the server itself. Snapshots, where available, are a convenience feature and do not replace backups: their number is limited, they may expire automatically and they are lost in the event of hardware failure or service termination. Reinstalling the system erases all disk contents. GeHost does not recover deleted, corrupted or lost data. When the service ends for any reason, the disks are permanently erased.

8.4.6. Specific acceptable use. In addition to clause 4, it is prohibited to use the server for: (i) cryptocurrency mining or equivalent activity, including storage, GPU or CPU mining; (ii) sending spam, unsolicited bulk messages or hosting mailing lists without consent; (iii) attacks of any kind, denial of service, unauthorized scans, cracking third-party passwords, botnets, command-and-control servers and open proxies or VPNs used for abuse; (iv) illegal content, including child sexual abuse material, piracy and fraud, as well as using the GPU to generate or distribute such content or intimate images without consent; and (v) use of the network or GPU that harms other clients or the infrastructure. Traffic is subject to the fair use policy: sustained consumption far above the plan's usage profile may result in bandwidth being limited after notice, or in a proposal for a suitable plan.

8.4.7. Suspension for abuse. Upon receipt of an abuse notice, the client has 24 (twenty-four) hours to respond and remedy the issue. In the event of ongoing harm or serious indications (attack, mining, illegal content, server compromise), GeHost may shut down or isolate the server immediately under clause 4.6 and reactivate it once the issue is resolved. Repeat offenses or a serious violation may lead to termination of the service without a refund for the current period.

8.4.8. Price and billing. The reference price for these services is in US dollars (USD), with monthly billing in advance and automatic renewal. For invoices issued in Brazilian reais or Japanese yen, the amount is converted using the reference dollar exchange rate on the issue date, which may include a foreign exchange margin, and may therefore vary from month to month. The taxes and payment method rules in clause 12 apply. Any activation fee is disclosed before purchase and is non-refundable after server delivery.

8.4.9. Late payment. Suspension for non-payment follows clause 13. As the equipment is reserved exclusively for the client, if payment remains overdue for 15 (fifteen) days after the due date, the service may be terminated and the equipment released, with permanent deletion of the data.

8.4.10. Cancellation and refunds. The client may request cancellation at any time through the client area, effective at the end of the paid billing cycle or, if preferred, immediately. Before server delivery, the amount paid is refunded in full. After delivery, there is no refund for the current period under clause 17, except for delivery failure or unavailability attributable to GeHost as provided in item 8.4.4. Before cancelling, the client must copy their data.

8.4.11. Limitation of liability. Clause 7 applies in full. GeHost is also not liable for loss of processing, training results or computations interrupted by failure, maintenance, reinstallation or suspension.

8.4.12. Provider identification and confidentiality. Hostnames, reverse DNS, the panel, emails and support are provided under the GeHost brand. The client must not contact the datacenter provider; all requests go through GeHost under clause 8.3.

8.4.13. GeHost maintains its own administrative access on each server (a unique key per server), used only for support, security and maintenance at the Client’s request; the Client receives an account with administrative privileges (sudo) and is responsible for its use.

8.4.14. History of this section. Version 1.0 (October 24, 2026): creation of the Bare Metal and Dedicated GPU section and revision of clause 8.3.

This section supplements the Terms of Service for Shared GPU. In case of conflict, this section prevails for this service.

8.5.1. Scope. GeHost provides private AI through an OpenAI-compatible endpoint, with a model installed by GeHost. The client has no access to the machine, operating system or GPU administration.

8.5.2. Sharing and performance. Each GPU serves at most 2 (two) tenants. Performance may vary with the other tenant’s usage. GPU exclusivity is not guaranteed; Dedicated GPU is the appropriate product for exclusive use.

8.5.3. Access and security. Access requires a valid token and an IP or network registered in the client area. No registered IP means no requests are accepted. The client is responsible for safeguarding the token, restricting IPs and revoking or replacing the token if exposure is suspected.

8.5.4. Privacy. Request and response content is never stored, including in logs. Only usage counts and technical metadata required for service operation, security and billing are kept.

8.5.5. Price and occupancy. One paying tenant pays the full price. With two paying tenants, each service receives the shared GPU discount on its service invoice line, excluding taxes, fees and other lines. GeHost internal usage does not count as a tenant. Occupancy changes apply from the next invoice and are announced by email before it is issued. Billing is monthly, in the account currency, at the amounts stated when contracting and in applicable notices.

8.5.6. Delivery. Private AI is ready within 48 (forty-eight) hours after payment confirmation. Delivery may involve replacing the GPU with an equivalent one while preserving the contracted resources. The endpoint, model and token and IP management are available in the client area under the relevant service.

8.5.7. Right of withdrawal. Individuals may withdraw within 7 (seven) days from contracting, with a full refund, under article 49 of the Brazilian Consumer Protection Code (CDC). Requests are made through the client area or support.

8.5.8. Subsequent cancellation. After the withdrawal period, the client may cancel without a refund for the current month. The service remains available until the end of the paid period, subject to suspension or termination for violations of these Terms and statutory rights.

8.5.9. Acceptable use and limits. The acceptable use rules of these Terms apply. The client must respect the fair concurrency and per-tenant context limits stated in the plan and panel. Requests above those limits may be queued or rejected, without increasing contracted resources.

8.5.10. GPU replacement. If the GPU in use becomes unavailable, GeHost migrates the service to another equivalent GPU at no additional cost. If no equivalent GPU is available, the customer may cancel and receive a prorated refund for the paid and unused period.

任何一方可根据适用的商业条款终止合同关系。如发生违反本条款、滥用、欠费、法律命令、恶意活动、安全受损，或任何危及其基础设施、第三方或法律合规的情况，GeHost 可立即暂停或终止服务。

GeHost 可能随时更新这些条款、政策、运营流程、技术限制及商业条件，并通过网站、客户面板、方案书、注册邮箱或其他官方渠道予以发布。更新后继续使用服务即表示同意新版本。

出于举证和透明目的，以下各项可视为知悉与接受条款的证据：通过网站签约、接受提案、支付账单、提交支持工单、续费、激活服务、使用面板、发送凭证、邮件确认、访问日志、系统记录、工单及官方通信。客户使用本服务即表示同意，此类记录可用于证明签约及对现行条款的知悉。

本条款于2026年9月30日更新。本译文仅供参考；这些条款以葡萄牙语版本为准。

12.1. 官方渠道。付款必须仅通过发票或客户区内注明的方式和渠道进行；不允许通过任何其他方式进行交易。付款确认后，发票将自动标记为已付款。

12.2. 价格因付款方式而异。根据巴西第13,455/2017号法律的规定，价格可能因客户选择的付款方式和期限而有所不同。通过Pix付款按发票金额支付，不收取附加费。使用信用卡或借记卡付款需支付银行卡付款附加费，该附加费用于支付交易处理、防欺诈以及（如适用）分期付款的成本。选择该付款方式的客户需承担此附加费。

12.3. 付款前透明度。根据获得清晰、充分信息的权利（巴西《消费者保护法》第6条第III项及第31条），在确认银行卡付款之前，客户会看到账单金额、单独一行显示的附加费及其百分比、应付总额以及附加费的用途。若无此事先披露，不收取任何附加费。付款确认后，附加费将作为单独项目列入账单。

12.4. 分期付款。如果可用，银行卡付款对于金额不超过 R$ 500.00 的账单最多可分为 2（两）期，对于高于该金额的账单最多可分为 4（四）期。每种选项均有各自的附加费，并会在付款前连同每期金额和总金额一起显示。

12.5. 外币发票。对于以日元等其他货币开具的发票，信用卡支付同样需缴纳附加费，该费用以发票本身所属货币计算并显示。第 12.4 项所述的分期付款适用于巴西雷亚尔发票。

12.6. 税务发票（nota fiscal）与税费。凡开具 nota fiscal（巴西税务发票）时，服务所涉及的税费会作为单独项目列示在发票上，标注为“Impostos da nota fiscal”（税务发票税费）并显示适用税率，且计入客户支付的总金额。希望接收 nota fiscal 的客户须在其账户资料中标明（“Emitir NFE”选项），或向我们的支持团队申请，并保持账单信息处于最新状态。nota fiscal 不会随发票自动生成：开具后，将在客户区域的账户文件中提供，或由我们的支持团队发送。

如发生欠款，服务将在逾期 7 天后自动暂停。若逾期持续 30 天，与服务相关的所有数据将根据现行政策被永久且不可逆地删除，无法恢复。

受托方不对因数据删除造成的任何损失、损害或伤害承担责任，委托方有责任事先对其认为重要的信息进行适当备份。

受托方提供专业的网站、系统及数字平台创建、开发与维护服务，按需以定制方式进行。
所有开发均完全按照委托方提供的指导和材料进行。

受托方不对委托方发送或要求的内容承担责任，包括文本、图片、视频、标志、产品、价格或发布在最终网站或系统上的任何材料；内容的全部责任完全由委托方承担。

受托方保留拒绝或中断任何涉及以下情形的内容或功能创建请求的权利：
- 任何性质的违法活动；
- 侵犯人权的行为；
- 违反巴西或国际政府法律；
- 剽窃、滥用商标或版权；
- 违法、诽谤或歧视性内容，或违反现行法律法规的内容。

签约创建和开发服务需支付：
- 项目开始时需支付总金额的50%（百分之五十），以便启动服务；
- 剩余的50%（百分之五十）在交付时支付，遵循约定的期限——通常为3、5至10个工作日，具体取决于项目的复杂程度。

与主机托管及域名注册相关的费用不包含在开发费用中，须根据现行价格表或与受托方代表协商的结果另行支付。此类金额可能因客户所在国家、所用货币及其他合同条件而有所不同；不会向个人账户支付任何款项。所有费用均仅以 G e Soluções e Eventos LTDA 的名义，通过 Pix、PayPal 或受托方提供的其他官方支付方式开具。

- 第12条的条件同样适用于这些服务：卡支付须支付卡支付附加费（确认前告知）；如开具 nota fiscal（官方发票），服务所涉税款将在发票中作为单独项目列明。

受托方承诺根据所签约服务的复杂程度、交付情况及特性，收取公平合理的价格。

由于运营成本以及规划、设计、编程及其他内部工作阶段的立即启动，签约时支付的 50% 款项不予退还。
同样，为域名注册和主机托管支付的费用不予退款，因为它们是签约后立即激活的第三方服务。

巴西法律（《消费者保护法典》– CDC）规定，对于在商业场所以外进行的购买，仅针对未使用的产品或服务享有7天反悔权。然而，本案中签约的服务是个性化、定制且立即开始的服务，其特征如下：
- 部分或全部使用服务、立即执行、定制化数字产品，以及服务无法“退回”

在这些特定情况下，根据广泛用于个性化数字服务的法律解释，撤回权不予适用。

确认订购后，订购方声明已知悉并同意：
- 项目在首笔付款后立即启动；
- 技术工时与运营成本自第一天起即产生；
- 因此，已支付的款项不予退还。

GeHost / G e Soluções e Eventos LTDA 提供数字服务，包括但不限于：
网站托管、VPS 服务器、电子邮件账户以及 MailGe、Cortex、在线聊天/全渠道、许可证、各类系统、管理面板、服务器激活、技术配置，以及公司提供的其他数字产品。

由于这些数字服务会立即开通，并在签约时产生运营成本、消耗资源，服务开通后不适用 CDC 第 49 条规定的撤回权。因此：

- 已激活、已配置或已提供的服务不予退款。
- 签约即表示您已知悉这是一项数字服务，且不支持退款或追溯取消。
- 客户有责任在购买前预先评估自身需求。

仅当服务尚未激活，或经管理团队评估的例外情况下，才会考虑退款。

GeHost 特此声明，本公司并非 Registro.br、ICANN 或任何其他域名注册主管机构的官方注册商。本公司仅提供中介、指导及登记服务，以客户名义办理域名的注册与管理；如客户要求或为使服务可行而确有必要，则以本公司法定代表人 Raphael das Neves Ferreira 的名义，或以 CNPJ“G e Soluções e Eventos LTDA”的名义办理。

当域名以 GeHost、其法定代表或其法人的名义注册时，这仅是为了便于初始技术流程，并不意味着在没有正当正式请求的情况下自动将所有权转让给客户。

若客户希望在 GeHost 完成注册后将所有权变更为本人姓名、CPF、CNPJ 或其他指定的责任人，将收取技术服务费，用于支付：

1. 域名的分析、验证与发布时间；

2. 向官方注册商办理的行政和运营程序；

3. GeHost 团队在迁移和移交过程中执行的技术工作。

转让仅在技术费用付清、且新持有人的身份已按照官方注册局（如 Registro.br）规定的要求得到确认后才会执行。

对于因注册机构的政策、内部规定或要求而导致的转移延迟或无法转移，GeHost不承担责任。

GeHost 在其客服渠道(聊天、WhatsApp 和工单)中使用人工智能(AI),过程透明,且不失去与人工服务的联系。使用这些渠道时,客户可能由 AI 提供服务,这符合《消费者保护法》和《通用数据保护法》(LGPD – 第 13.709/2018 号法律)的规定。您可以随时请求人工服务。数据处理详情见《隐私政策》。